Terms and Conditions

PURCHASING

  • Please note all product dimensions refer to the unframed work. For framed sizes please enquire.
  • Your order will be accepted by confirmation email. This is when our contract with you is made. The email will also confirm details of your order and a dispatch date will follow.
  • Terms may change. The terms that apply to you are those here on this site on the day you place your order.
  • You must supply accurate and up to date information about yourself to enable us to deliver your goods.
  • All prices are in pounds sterling (£)(GBP) and are not currently subject to VAT. Only payment made in pounds sterling will be accepted.
  • We reserve the right to refuse service to anyone for any reason at any time.

DELIVERY

  • The full price of your goods must be received before we can dispatch it.
  • You will be emailed upon dispatch.
  • Delivery costs specified are for UK delivery only. Please get in touch for International shipping costs.
  • Original artwork will require a signature.
  • For deliveries made by specialist art courier you will be contacted to arrange a convenient delivery date.

CANCELLATION

  • If you wish to cancel an order please email us as soon as possible and no later than 14 days after receipt of your goods.
  • You may not cancel orders for specially commissioned or customised goods.

RETURNS AND REFUNDS

  • We hope you are delighted with your purchase but if for any reason you are not entirely satisfied we will offer a full refund, provided items are returned to us undamaged and securely wrapped in the original packaging within 14 days of receipt of your order.
  • Please ensure that the package is sent signed for and insured to the value of the artwork.
  • If you do wish to return an item please contact us for further details.
  • Please note commissioned and customised pieces are exempt from the refund policy.
  • We are unable to accept responsibility for the non-arrival of returned goods.
  • If the goods are not returned in good condition you are liable to us for the cost.
  • Please note that the cost of shipping is not refundable.
  • In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 30 days of receipt of the return.

ONLINE COURSES

PURCHASING

  • For online courses, when you place your order at the end of the online purchase process (e.g. when you click on the “pay” button), this is when our contract with you is made. You will receive an automated confirmation by email. If you do not receive a confirmation email, please contact studio@hannahwoodman.co.uk.

MEMBERSHIP

  • Once you have purchased an online course and a confirmation email has been sent to you, you will have full access to the course content for 12 months within your personal Hannah Woodman online account.
  • Before you place your order for online courses, you must check that the hardware and software requirements of your computer or device mean that you can ‘view’ and ‘play’ the digital content.
  • Benefits conferred by membership of Hannah Woodman are strictly non-transferable and any breach of this will result in your membership being cancelled and no refund will be made.
  • Hannah Woodman will be entitled to cancel any membership at any time subject to the repayment of any fees received in respect of the membership or the part of remaining since cancelling. Hannah Woodman does not accept any liability for any costs or loss that may be incurred.
  • Please refer to our Privacy Policy for full details on how we use your data.
  • No part of the Hannah Woodman website, its services or its content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
  • Copyright of all online course content is retained by Hannah Woodman and you must not share access to this content with anyone.
  • All information, including but not limited to, lesson plans, videos, structures and handouts are for your sole use and are not to be shared or used in any form without the written agreement from Hannah Woodman.
  • You must not share any image, phrase, lesson or title to promote yourself or your business.

CANCELLATION AND REFUNDS

  • All online course purchases are excluded from the 14 day right to cancel. Content available to stream immediately, such as pre recorded courses or extensions are excluded from your cancellation rights.
  • For online courses, Hannah Woodman reserves the right to retain the full payment amount in case of termination.
  • Please note online courses are exempt from the refund policy.

 

©Hannah Woodman. All rights reserved